Last updated: 26 June 2026
Welcome to Hoople ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our application, the "App". By downloading, installing, or using the App, you agree to be bound by these Terms. If you disagree with these Terms, do not use the App.
You must be at least 13 years old to use the App. If you are under 18, you must have the consent of a parent or guardian to use the App.
We grant you a non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial use in accordance with these Terms.
You need to create an account to use the App's features. You agree to provide accurate and complete information during the registration process and to update such information as necessary.
You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.
You agree not to use the App for any unlawful or prohibited activities, including but not limited to:
1. You may submit, post, or share content collectively,"User Content" on the App. You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your User Content in connection with the App.
2. We do not claim any User Content. Any User Content that you post, share, or publish in the Service is granted to us a worldwide, non-exclusive, transferable, sub-licensable, fully paid, royalty-free license to use, reproduce, modify, publish, translate, sell, transmit, distribute, prepare derivative works of, and display.
3. We reserve the right to remove or modify any User Content that violates these Terms or is otherwise objectionable.
4. All information, text, documents, usernames, pictures, images, videos, and other Content substance or materials that are sent through the service is the responsibility of the originator of such Content and is not responsible for the authenticity or legitimacy of the User Content. You acknowledge and agree that your access to any Content is entirely at your own risk, and that you are solely responsible for any damage or loss as a result.
5. By posting, distributing, or publishing User Content on the Service, you represent and warrant that such User Content does not infringe on the intellectual property or other rights of any third parties and that you own or have the appropriate license for such User Content. Any losses, claims, or damages resulting from your unauthorized use of third-party content are your responsibility to indemnify.
6. You acknowledge that we may, at our sole discretion, include advertising and promotions on the Service. The way, mode and degree of such publicizing and advancements are dependent on future developments without explicit notification to you.
We take reasonable precautions to protect the information users provide when using the service from misuse, loss, and unauthorized access or disclosure. When users enter sensitive information, like sign-in credentials, we encrypt it using secure socket layer (SSL) technology. We adhere to generally accepted standards both during transmission and upon receipt to safeguard the personal data we receive.
Your use of the App is also governed by our Privacy Policy, which can be found here.
We may terminate or suspend your access to the App at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users or the App.
The App is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the App will be uninterrupted or error-free.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App.
All purchases made through the App, including event tickets, subscriptions, digital services, and other paid features, are subject to these Terms and any additional terms or refund policies displayed at the time of purchase.
Nothing in this Refund Policy limits any rights or remedies that users may have under applicable consumer protection laws.
Certain tickets, products, or services available through the App may be provided by third-party event organizers, merchants, or service providers.
Unless expressly stated otherwise, we act as a technology platform that facilitates transactions between users and the relevant event organizer, merchant, or service provider. The organizer or service provider remains responsible for delivering the event, product, or service and determining any additional cancellation or refund conditions.
Refund requests may be subject to review and approval by the relevant organizer or service provider.
A user may be eligible for a full or partial refund in the following circumstances:
A change in the event lineup, speaker, performer, activity, schedule, or other minor event details does not automatically qualify for a refund unless such change materially affects the event or the applicable organizer policy states otherwise.
Except where required by applicable law or expressly permitted by the relevant organizer or service provider, refunds will generally not be provided for:
Refund requests must be submitted to support@hoople.co.id and must include:
Unless a different refund period is displayed during the purchase process, refund requests must be submitted:
Submitting a refund request does not guarantee that the refund will be approved.
We and, where applicable, the relevant organizer or service provider may review the transaction, account activity, attendance records, payment records, and supporting documents before approving or rejecting a refund request.
We may request additional information reasonably necessary to process the request. Failure to provide the requested information may result in the refund request being delayed or rejected.
Users will be notified of the outcome of their refund request through email, the App, or another available communication channel.
Approved refunds will generally be returned through the original payment method used for the transaction.
Refunds may take between seven and fourteen business days to appear in the user's account after approval, depending on the payment provider, bank, card issuer, organizer, or other financial institution involved.
We are not responsible for delays caused by banks, payment providers, card issuers, event organizers, or other third parties after the refund has been properly submitted for processing.
Where a refund cannot be returned through the original payment method, we may request additional information from the user to process the refund through an alternative method.
Where legally permitted, we may issue a partial refund instead of a full refund if:
Any applicable deduction will be communicated to the user during the refund review process.
Users may cancel a subscription to prevent future recurring charges. Subscription cancellations must be completed before the next scheduled billing date.
Cancelling a subscription does not automatically entitle the user to a refund for the current billing period. The user may continue to access the subscription until the end of the paid billing period, unless otherwise stated.
Refunds for subscription payments may be provided where required by applicable law, where a duplicate or incorrect charge has occurred, or where the subscribed service could not be provided due to a verified technical failure attributable to us.
If an event is cancelled, rescheduled, or materially relocated, we or the relevant event organizer will provide information regarding the available options, which may include:
The available options and the applicable request period may vary depending on the relevant organizer's policy and the circumstances of the event.
We reserve the right to reject a refund request, suspend an account, or take other appropriate action where we reasonably suspect fraud, refund abuse, misuse of payment instruments, unauthorized transactions, or manipulation of the refund process.
This provision does not prevent users from reporting legitimate unauthorized transactions or exercising their rights under applicable law.
We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on this page, through the App, or through another appropriate communication channel.
The updated Terms will become effective on the date stated at the beginning of these Terms. Your continued use of the App after the updated Terms become effective constitutes your acceptance of the updated Terms.
If you have any questions, complaints, or refund requests relating to these Terms, please contact us at: